Frequently Asked Questions
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Choosing Your Lumo Fire
Choosing the right electric fire should feel simple. Here you’ll find clear answers about Lumo fires, media wall installation, fireplace openings, delivery, warranty and product support.
Each Lumo range is designed for a different type of room and installation. Aura is best for simple wall-mounted or recessed upgrades. Vision gives a cleaner framed slimline look. Comfort is an easy-install inset/slimline range with glowing logs. Cozy is a Slimline Black Series media wall fire. Ultra is a deeper Black Series media wall fire. Odyssey is the premium panoramic media wall range. Loft is designed for fireplace openings, hearths and inset installations.
The Aura range is usually the best starting point if you want a cosy fireplace look without building a full media wall. It can be wall mounted or recessed depending on the model and installation space, making it a strong option for quick room upgrades.
Cozy, Ultra and Odyssey are the strongest choices for media walls. Cozy is best where you want a slimline Black Series fire with less wall depth. Ultra is better when you want a deeper, richer flame picture. Odyssey is ideal if you want a premium panoramic media wall look.
The Loft range is designed specifically for fireplace openings, surrounds, hearths and chimney breast upgrades. It is a better fit than wide media wall fires when you want to modernise a classic fireplace space.
Slimline fires are designed to give a built-in look without requiring as much wall depth, making them useful for chimney breast builds and shallower media walls. Full-depth fires need more installation space but usually create a deeper, more realistic fireplace effect with a richer fuel bed.
Cozy is the slimline Black Series option, ideal where wall depth is limited. Ultra is the full-depth Black Series option, giving a deeper chamber, richer fuel bed and more premium built-in fireplace feel.
Ultra is focused on full-depth chamber presence and a deeper fuel bed. Odyssey is more panoramic and design-led, with a clean wide-screen look, Black Mirror rear panel and premium media wall styling.
Aura is the simplest and most affordable Lumo range, designed for easy wall-mounted or recessed upgrades. Vision has a cleaner framed finish and a more refined slimline look, making it better for customers who want a neater built-in or semi-built-in style.
Yes. Many Lumo fires are suitable for TV feature walls and media wall installations. Always check the installation guide, heat outlet position, clearances and wall construction before fitting a TV above any electric fire.
As a simple guide, smaller fires such as 42" to 50" suit compact rooms and smaller TVs. Fires around 130cm to 150cm work well with many 55" to 65" TVs. Wider fires such as 180cm, 190cm and 220cm are better suited to larger TVs, wide feature walls and open-plan spaces.
For a 55" TV, good options include the Cozy 130, Ultra 130, Odyssey 130, Vision 130, Comfort 130 or Aura 60, depending on whether you want a slimline, full-depth, panoramic, framed or simple wall-mounted look.
For a 65" TV, the Cozy 150, Ultra 150, Odyssey 150, Vision 150 and Comfort 150 are strong options. These sizes usually give a balanced look under a 65" TV without overpowering the wall.
For a 75" TV, wider options such as the Cozy 180, Ultra 180, Odyssey 180 or Comfort 190 are usually better suited, depending on the room size and wall width.
For large TV walls, open-plan spaces and oversized media walls, look at the Aura 72, Comfort 190, Comfort 220, Cozy 180, Ultra 180 or Odyssey 180. The right choice depends on the installation depth and the finished style you want.
For smaller rooms, bedrooms, studies, apartments or snugs, the Aura 42, Aura 50, Loft 650, Vision 130, Comfort 130, Cozy 130, Ultra 130 or Odyssey 130 are usually the most practical options.
Cozy is often a strong choice for chimney breast media walls because of its slimline depth. Ultra and Odyssey can also work well if you have enough depth and want a more premium built-in fire.
The Loft range is the best fit for fireplace surrounds, hearth installations and classic fireplace openings. It is designed to give a modern electric fire upgrade while keeping a more traditional fireplace layout.
Odyssey is the most panoramic and design-led Lumo media wall range. Ultra is also premium, especially if you want a deeper chamber and richer fuel bed. Cozy gives a premium slimline look where wall depth is limited.
Aura is the best-value Lumo range for customers who want a modern electric fire without the cost or complexity of a full media wall build. Comfort is also a strong value option if you want glowing logs and a more inset-style look.
Yes. If you are unsure which fire suits your wall, TV size, fireplace opening or room layout, contact our team before ordering. Send us your measurements and a photo of the space, and we can help narrow down the best options.
INSTALLATION & MEDIA WALLS
Planning the installation properly is the key to getting the best result from your Lumo fire. These questions cover media walls, fireplace openings, wall mounting, clearances and what to check before fitting.
No. Lumo electric fires are fully electric, so they do not need a chimney, flue, gas line, stove pipe or solid fuel connection.
Yes. Many Lumo fires are suitable for media wall installations. Cozy, Ultra, Odyssey, Comfort and Vision are especially popular for media walls and TV feature walls, depending on the depth and style you want.
Cozy is usually the best choice for shallow media walls because it is part of the Slimline Black Series range. Vision and Comfort can also work well where a slimmer installation is needed.
Ultra is the best choice if you want a deeper Black Series media wall fire with a richer fuel bed and more substantial built-in fireplace feel. Odyssey is also a premium choice where you want a panoramic media wall look.
Yes, depending on the model and opening size. The Loft range is designed specifically for fireplace openings, surrounds, hearths and chimney breast upgrades. Always check the installation dimensions before ordering.
Some Lumo ranges, including Aura and Vision, are suitable for wall-mounted installations depending on the model, wall structure and fixing method. Always follow the installation guide for the specific fire.
Yes. Many Lumo fires can be recessed into a suitable wall opening or feature wall, provided the depth, ventilation, fixing method and clearances are correct.
Selected Lumo media wall fires can be installed as single-sided, corner or 3-sided fires depending on the model and how the wall is built. Cozy, Ultra and Odyssey are the main ranges to consider for this type of installation.
Yes, many Lumo fires are suitable for TV feature walls. Always check the heat outlet position, clearance requirements, TV manufacturer guidance and installation manual before fitting a TV above the fire.
For a simple plug-in installation, a qualified electrician may not always be required. However, if the fire is being hardwired, recessed, installed into a media wall or connected as part of a wider room renovation, a qualified electrician or competent installer should be used.
Yes. Many customers use a builder, carpenter, joiner or media wall installer to create the finished structure. The installer should follow the Lumo dimensions, clearances and ventilation requirements for the specific model.
Ideally, yes. Having the fire on site helps the installer confirm the exact dimensions, fixing points and clearances before finishing the wall. At minimum, the installer should work from the correct product manual and dimensional drawing.
Installation dimensions are available on each product page under Manuals & Downloads and Technical Specifications. Always check the latest product dimensions before ordering or building the wall.
Yes, many Lumo fires can be installed into a properly built stud wall or feature wall, provided the frame is designed to support the fire and allow the correct depth, ventilation and clearances.
Yes, selected Lumo models can work well in chimney breast installations. Cozy is a strong choice for slimmer chimney breast media walls, while Loft is ideal for traditional fireplace openings.
Yes, but spacing, heat outlet position and cable management need to be planned carefully. Always leave suitable clearance and avoid blocking vents or airflow around the fire.
Yes, but the installation must allow for ventilation, safe clearances and access where required. Avoid blocking air outlets, vents or service access points.
Some simple wall-mounted models may be suitable for confident DIY installation, provided the wall is suitable and the instructions are followed. For recessed fires, media walls, hardwiring or structural work, it is better to use a competent installer.
Check the product width, height, depth, installation opening, wall depth, heat outlet position, TV size, room layout, electrical supply and whether the fire is suitable for the type of installation you are planning.
Yes. If you are unsure which Lumo fire suits your wall, fireplace opening or media wall plan, contact our team before ordering. Send us your wall size, TV size, photos or drawings and we can help guide you.
HEAT, FLAME & RUNNING COSTS
Lumo electric fires are designed to give you atmosphere when you want it and useful room heat when you need it. These questions cover flame-only mode, heat output, controls, running costs and everyday use.
Yes. Lumo electric fires include flame-only mode, allowing you to enjoy the flame effect, glowing logs and room atmosphere without switching on the heater.
Yes. Most Lumo electric fires include a built-in heater for useful room heat. The heat output depends on the model, so always check the product specifications before ordering.
Lumo fires are best used as a secondary heat source or comfort heater. They can help warm the room you are using, but they are not designed to replace a full home heating system.
Many Lumo fires offer up to 2kW of heat output, depending on the model. This is suitable for adding comfort heat to living rooms, bedrooms, snugs and media wall spaces.
Running cost depends on your electricity rate and whether you are using flame-only mode or the heater. Flame-only mode usually uses much less electricity than heat mode. When the heater is on, the running cost is based on the fire’s heat output and your electricity unit rate.
Yes. Flame-only mode uses the lighting and flame effect only, so it is much cheaper to run than using the heater. It is ideal for evenings when you want atmosphere but do not need extra heat.
Yes. Because the flame effect can be used without heat, you can enjoy the look and atmosphere of your Lumo fire throughout the year, even during warmer months.
Yes. Many Lumo fires include adjustable flame settings, allowing you to change the flame colour, brightness or intensity depending on the model.
Yes. Selected Lumo models allow you to adjust the fuel bed, log lighting or ember-bed effect, helping you create a warmer, softer or more dramatic look.
Yes. Depending on the model, Lumo fires can offer different flame colour options, including warm orange and amber tones designed to create a natural, cosy fireplace feel.
In flame-only mode, Lumo fires are generally very quiet. When the heater is running, you may hear the fan, as with most fan-assisted electric fires.
Many Lumo models include thermostatic control, allowing the fire to help maintain a more comfortable room temperature. Check the technical specifications for the model you are considering.
Selected Lumo fires include timer functions, allowing you to set the fire to switch off after a chosen period. Check the product specifications for the exact control options.
Yes. Lumo electric fires include remote control operation, with touch controls and app control available on selected models depending on the range and setup.
Yes. Lumo fires are designed to create a warm ambient glow, making them ideal for evening use, low-light living rooms, movie nights and relaxed family spaces.
Electric fires are efficient at converting electricity into heat at the point of use. They are best used for heating the room you are in rather than heating the whole home.
A Lumo fire can add comfort heat to an open-plan space, but very large rooms may still need support from your main heating system. For larger spaces, choose a wider model that suits the scale of the room.
Yes. You can use the flame effect without heat, meaning the heater does not need to be running when you only want the look and atmosphere of the fire.
The area around any heater outlet can become warm during use. Always follow the safety guidance in the installation manual and keep children, pets and soft furnishings away from heat outlets.
Use flame-only mode when you want atmosphere without heat, use the heater only when extra room warmth is needed, and choose a model that is correctly sized for your room and installation.
DELIVERY & ORDERS
We want ordering your Lumo fire to feel simple and clear. These questions cover delivery, order checks, what happens after purchase and what to do if you need help before or after ordering.
Yes. Lumo fires are available with delivery, with delivery options shown at checkout or confirmed before dispatch depending on your order and location.
Delivery offers may vary by product, order value or location. Check the product page and checkout for the most accurate delivery information before placing your order.
LumoFires.com is focused on delivery within Ireland. Additional delivery areas will be added over time, so contact us before ordering if you are outside the standard delivery area.
Delivery times depend on stock availability, product size and delivery location. In-stock items are usually dispatched as quickly as possible, while incoming or pre-order models may take longer.
Product availability should be shown on the product page. If you are unsure whether a model is in stock or incoming, contact our team before ordering.
Yes. You can order available Lumo fires directly through the website. If you need advice before buying, contact our team with your wall size, fireplace opening, TV size or room layout.
After placing your order, you should receive an order confirmation. We will then process the order, prepare the product for dispatch and provide delivery updates where available.
Contact us as soon as possible if you need to change your order. If the order has not yet been dispatched, we will do our best to help. Once an order has been dispatched, changes may not be possible.
If you need to cancel an order, contact us as quickly as possible. Cancellation options may depend on whether the order has already been processed, dispatched or delivered.
Before ordering, check the product dimensions, installation depth, wall opening, clearances, TV size, electrical supply, delivery access and whether the model suits your planned installation.
Yes. We recommend checking the installation guide and dimensional drawing before ordering, especially if the fire is being recessed, fitted into a media wall or installed into an existing fireplace opening.
Yes. In many cases, it is better to have the fire selected before the media wall is built so your installer can work from the correct dimensions and clearances.
Ideally, yes. Having the fire on site helps your installer confirm the exact opening, fixing points and fit before the wall is finished.
If your fire arrives damaged, contact us as soon as possible and keep all packaging. Take clear photos of the product, packaging and any visible damage so we can review the issue and advise the next steps.
Yes. Check the packaging and product as soon as possible after delivery. Report any visible damage or delivery issue promptly so it can be handled correctly.
Returns are handled in line with our returns policy. Before ordering, check the Returns or Refund Policy page for full details, including any conditions around unused goods, packaging and return timeframes.
Selected incoming Lumo models may be available for pre-order or launch offers. Product pages should show availability details where applicable.
Collection options may depend on stock location and order type. Contact our team before ordering if you would prefer to collect.
Contact our support team with your order number and the name used on the order. We can then check the details and help with the next step.
Returns may be subject to the returns policy, but installation suitability is the customer’s responsibility. Always check dimensions, clearances and installation requirements before ordering.
WARRANTY & SUPPORT
We want your Lumo fire to keep looking and working as it should. These questions cover warranty, manuals, product registration, spare parts, support and what to do if you need help after purchase.
Lumo electric fires come with a 1 Year product warranty for peace of mind. Warranty length and cover may vary by model, so always check the warranty information on the product page or warranty policy before ordering.
The warranty is designed to cover eligible product faults or manufacturing defects within the warranty period. It does not usually cover incorrect installation, accidental damage, misuse, cosmetic damage after delivery, or issues caused by unsuitable installation conditions.
Product registration is recommended. Registering your Lumo fire helps us keep a record of your product, purchase details and support information if you need help later.
You can register your product through the Product Registration page on the LumoFires.com website. Keep your order details, product model and purchase information ready.
Contact our support team with your order number, product model, photos or videos of the issue, and a clear description of what is happening. This helps us diagnose the issue faster.
Manuals, fitting guides and dimensional drawings are available on each product page and under Manuals & Downloads. Always use the correct manual for your specific Lumo model.
Check the product manual, power supply, remote batteries, plug/socket, installation clearances and any visible cable connections. If the issue continues, contact our team with photos or videos.
Spare parts may be available for selected Lumo models. Availability can depend on the part, model and stock position, so contact our support team with your product details.
First check the batteries and make sure the remote is being used correctly according to the manual. If the remote still does not work, contact support with your product model and order details.
Check the power supply and controls first. If the flame effect still does not operate correctly, contact support with photos or a short video so we can review the issue.
Check the manual, temperature settings, heat mode, timer settings and power supply. If the heater still does not work, contact support with your product model and order details.
Contact us as soon as possible and keep all packaging. Take clear photos of the packaging, product label and damaged area so we can review the issue and advise the next steps.
Yes, at least until the fire has been checked and installed. Original packaging can be important if the product needs to be inspected, returned or transported safely.
Yes. Incorrect installation, blocked vents, unsuitable clearances, poor electrical setup or damage caused during fitting may affect warranty cover. Always follow the installation manual and use a competent installer where needed.
Simple installations may be possible, but the fire must still be installed correctly and safely according to the manual. For recessed, media wall or hardwired installations, we recommend using a competent installer or qualified electrician.
Yes. Keep your order confirmation, invoice or receipt. Proof of purchase is usually required for warranty support.
Response times can vary depending on the issue, but providing clear photos, videos, model details and order information helps us resolve support requests faster.
Yes. If you are unsure which model is right, contact our team before ordering. Send us your wall size, fireplace opening, TV size or room layout and we can help guide you.
Yes. Product dimensional drawings and fitting guides are available on the relevant product page or the Lumo downloads Area. These should be shared with your builder, carpenter, electrician or media wall installer before work begins.
Use the Contact or Support page on LumoFires.com and include your order number, product model and a clear description of the issue. This gives the team the information needed to help quickly.
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